Consultation fees are generally non-refundable once your appointment has been confirmed. This reflects the time reserved and the preparation undertaken by our team on your behalf.

If you need to cancel your consultation, please notify us at least 24 hours in advance by contacting [email protected]. Cancellations made with sufficient notice may be considered for a credit toward a future booking at our discretion.

No-shows or cancellations made with less than 24 hours notice will not be eligible for a refund or credit.

For ongoing or project-based engagements, refund eligibility depends on the stage of work completed at the time a cancellation or termination request is made.

If a service has not yet commenced and you provide written notice of cancellation before work begins, a full refund of any fees paid in advance will generally be issued, less any non-recoverable costs already incurred.

If work has commenced, fees will be assessed based on the proportion of work completed. You will be invoiced for services rendered up to the date of cancellation, and any overpayment will be refunded accordingly.

Once a service has been fully delivered, fees are non-refundable.

The following are not eligible for refund under any circumstances:

Government fees, filing fees, application fees, or any other third-party costs paid on your behalf. Translation, notarization, or courier fees. Fees for services that have been fully delivered. Consultation fees where the appointment was attended or where less than 24 hours notice of cancellation was given.

To submit a refund request, please contact us in writing at [email protected] with the following information: your full name, the service or consultation for which you are requesting a refund, the date of payment, and the reason for your request.

We aim to acknowledge all refund requests within two business days and to provide a resolution within five to ten business days, depending on the complexity of the matter.

Approved refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution or payment provider.

EBMS is not responsible for delays caused by third-party payment processors or financial institutions once a refund has been initiated on our end.

If you have any questions about this policy or would like to discuss your situation, please reach out to us directly:

Email: [email protected] Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time Virtual consultations available worldwide by appointment.